When we create the account, you will receive a call or SMS from WhatsApp Inc. Ideally, that phone number should not have had any active WhatsApp accounts in the last few months.

If the number is from a mobile phone, it is important that it does not have a WhatsApp account of any operational type. However, as it is not an app that is installed on a phone, the phone number can be landline or mobile. The Whatsapp Business Platform account must always have a phone number associated with it. ¿Qué necesito para abrir una cuenta de Whatsapp Business Platform? if for some reason you need to make corrections during the process, it can delay the validation process. If your account meets all the requirements, opening a new account can be completed in as little as 3 days. Activation of the Whatsapp Business Platform phone line and account.Name review in accordance with the account name policies of WhatsApp Inc.Revisión del nombre conforme las políticas de nombre de cuenta de WhatsApp Inc.Review of compliance with the commercial policies of WhatsApp Inc.Approval of the application to open an account.The activation process then consists of 4 stages, each requiring review and approval by WhatsApp Inc. Learn about all the requirements in the question 'What do I need to open a Whatsapp Business Platform account'. If you don't know where to find the Business Manager ID go to the question 'What is the Facebook Business Manager ID, where can I find it? In order to open an account you must be an official registered business and have a Facebook Business Manager ID created and verified, which must be sent to our activations team. If you want to open a Whatsapp Business Platform account, please contact our sales advisors by clicking here. How does it differ from WhatsApp Corporate, Business or Enterprise? In addition, this type of account allows you to add company information to the profile, include the branding and get a verified account, to attain more credibility and provide a sense of assurance to your customers. We can also give you access to the platform, from which you can send and receive messages, connect multiple agents to respond simultaneously on the same number and create sophisticated bots with artificial intelligence. In short, we create the Whatsapp Business Platform account for you. WhatsApp's interface for interacting with other systems, such as Botmaker in this case, is referred to as an API (Application Program Interface). It is not the same as the WhatsApp that people have on a phone, it's a version of WhatsApp that is installed on servers to be connected to systems in which you will be able to send and receive messages using Botmaker directly. We begin by opening a special WhatsApp account called Whatsapp Business Platform. Note that also depending on the agent's availability, the experience will also be different.Botmaker is an official WhatsApp Solution Provider. In general, what you can see in this article, is the order in what greetings play: Thanks for getting in touch with the Zendesk Customer Advocacy team, and apologies for the delayed response we've been dealing with a high volume of tickets lately.ĭepending on the routing options you've set up for each one of your numbers, callers might be presented with a different experience depending on the greetings, agent availability, and other factors while they are being routed.

Zen desk phone number